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Press Releases | April 2, 2024

2024 CUSTOMER Magazine Product of the Year Award

Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation AgentNow receives the 2024 CUSTOMER Magazine Product of the Year Award WOODBRIDGE, ONTARIO (April 2, 2024) — Upstream Works, an omnichannel contact center solutions company, announced today that its on-demand...

Press Releases | March 26, 2024

Upstream Works AgentNow is a Stevie Awards Finalist

Upstream Works Named a Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service Honoring Innovation in Customer Service AgentNow on-demand customer service solution recognized for empowering contact centers to improve customer satisfaction and agent performance with faster,...

Press Releases | January 4, 2024

Future of Work Agent Experience Award

Upstream Works Receives the Future of Work Agent Experience Award The Upstream Works Desktop is recognized for improving agent and customer experiences. WOODBRIDGE, ONTARIO (January 4, 2024) — Upstream Works, a provider of omnichannel contact center solutions, announced that the...

Upstream Works in the News | March 23, 2023

Upstream Works Achieves SOC 2 Type II Designation

Upstream Works SOC 2 Type II certification confirms the company’s commitment to enterprise-level security and compliance. WOODBRIDGE, ONTARIO (March 23, 2023) – Upstream Works Software, a provider of omnichannel enterprise-grade contact center solutions, announces today that it has achieved SOC...

Upstream Works in the News | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency. WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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