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UPSTREAM WORKS IN THE NEWS

Upstream Works in the News | May 2, 2024

Upstream Works Announces AgentNow Solution

Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand Simple to Use, Personalized Support Offers Seamless Conversations Using a Mix of Video, Voice, or Chat, and Taps into Available Customer Support Agents WOODBRIDGE, ONTARIO (March 25, 2024) —...

Press Releases | April 16, 2024

Upstream Works AgentNow Wins Stevie Award

Upstream Works AgentNow Receives Silver Stevie Award for Innovation in Customer Service Upstream Works recognized for Customer Service and Contact Center Achievements in the 18th annual Stevie Awards. WOODBRIDGE, ONTARIO (April 16, 2024) — Upstream Works, a provider of omnichannel...

E-News | April 16, 2024

Upstream Works AgentNow Wins Stevie Award

Upstream Works AgentNow Receives Silver Stevie Award for Innovation in Customer Service Upstream Works recognized for Customer Service and Contact Center Achievements in the 18th annual Stevie Awards. WOODBRIDGE, ONTARIO (April 16, 2024) — Upstream Works, a provider of omnichannel...

Media Coverage | April 11, 2024

AI Still Needs Human Insight to Shape the Retail Experience

In 2024, the most forward-thinking and innovative retail organizations will recognize that it's a must to blend intelligent human insight and artificial intelligence (AI). It will become clear that unless an organization can find a way to unify the two...

news home | April 11, 2024

3 Ways AI Improves Agent Experience

[vc_row][vc_column][vc_single_image image="84592" img_size="full"][vc_row_inner][vc_column_inner width="2/3" css=".vc_custom_1621365956347{margin-bottom: -10px !important;}"][vc_column_text]Artificial intelligence (AI) offers a level of flexibility and value to contact centers that legacy technologies simply cannot address. For contact center leaders, AI is best viewed as a blank slate with many possibilities...

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