Upstream Works cloud solutions follow the AWS FTR framework to protect data and systems.
Upstream Works desktop cloud solutions are HIPAA compliant to protect patient data.
Upstream Works products are prepared for FedRAMP and meet DISA and STIG compliance requirements.
Upstream Works solutions are SOC 2 Type II compliant providing enterprise-level security and protection.
Upstream Works solutions allow users to follow General Data Protection Regulation (GDPR) principles.
Penetration testing is based on OWASP and NIST SP 800-115 security testing.
The System and Organization Controls (SOC) reports are independent third-party reports that demonstrate how Upstream Works achieves key compliance controls and objectives. The Upstream Works SOC 3 Security and Availability Report provides a high-level overview and summary of the key information presented in the SOC 2 report.
Upstream Works provides omnichannel contact center software that is designed to provide an optimal customer experience. It does not store customer profile records itself. However, it does maintain interaction records which identify customers in terms of pertinent information that enables great CX, including channel of contact, reason for the contact, and other information the contact center deems to be useful. The desktop and routing platform can also track repeat contact behaviors and help identify potential fraud.