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Upstream Works Blog | July 25, 2023

3 Ways AI Enhances Contact Center Reporting

Evaluating performance is a core requirement for making business decisions. In a contact center setting, there are distinct challenges when compared to other operations within an enterprise. Customer service is subjective by nature, and since most contact centers do not...

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Press Releases | June 13, 2023

Upstream Works with Webex by Cisco

Upstream Works Optimizes Customer Experiences with Webex by Cisco Upstream Works on Webex Contact Center streamlines operations and enables next-gen CX WOODBRIDGE, ONTARIO (July 13, 2023) – Upstream Works, an omnichannel contact center solutions company, today announced its partnership with...

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Upstream Works Blog | July 6, 2023

Upstream Works | Next-Gen CX with Webex Contact Center Solutions

At Upstream Works, we have a rich history of delighting customers. We have a deep understanding of how to deliver customer delight not only for our customers but our customer’s customers as well. Earlier this month at Cisco Live 2023...

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Upstream Works Blog | June 19, 2023

Redefining Agent and Customer Engagement

 This article was originally pubished on CIOBulletin.com. An innovator in the contact center space for over two decades, Upstream Works is redefining agent and customer engagement on a global scale across all industries. Customers today expect a consistent experience across a...

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Upstream Works Blog | June 1, 2023

During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements

The post-pandemic era is filled with excitement and opportunity as teams return to offices, and industry events once again take center stage to fulfill our need to collaborate. As a Cisco partner of more than 15 years, one of the...

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