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Upstream Works Blog | June 1, 2023

During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements

The post-pandemic era is filled with excitement and opportunity as teams return to offices, and industry events once again take center stage to fulfill our need to collaborate. As a Cisco partner of more than 15 years, one of the...

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Press Releases | June 1, 2023

Cisco Webex Video using Upstream Works

Cisco Showcases Webex Contact Center Video Solutions using Upstream Works at Cisco Live and will Join Upstream Works for a Fireside Chat Upstream Works on Webex Contact Center streamlines operations and enables next-gen CX A Cisco Solutions Partner for more...

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Upstream Works Blog | May 18, 2023

3 Ways AI Can Improve Agent Engagement

Agent engagement might not sound that important, especially when contact center leaders gauge performance on customer satisfaction (CSAT). Agent engagement has been an afterthought for many, but there is a growing need to address agent experience as a key success...

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Press Releases | May 16, 2023

Upstream Works Partners with Spiky.ai

Upstream Works Partners with Spiky.ai for Enhanced Webex Video Analytics Upstream Works and Spiky.ai provide enhanced Webex Video and AI capabilities to help clients elevate agent and customer experiences. WOODBRIDGE, ONTARIO (May 16, 2023) – Upstream Works, a provider of...

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Uncategorized | June 26, 2026

Fireside Chat with Cisco and Upstream Works

Watch experts from Cisco and Upstream Works discuss accelerating innovation in enterprise contact centers.

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