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Press Releases | October 6, 2022

Upstream Works Announces Smart Chat & Simplified Management

Upstream Works Announces Smart Chat & Simplified Management Upstream Works 5.1 features richer self-service, ease of administration and greater efficiency.   WOODBRIDGE, ONTARIO (October 6, 2022) – Upstream Works, a provider of omnichannel contact center solutions, announces today Upstream Works Desktop 5.1,...

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Upstream Works Blog | September 27, 2022

Successful Digital Transformation Requires These 2 Strategies

Most businesses are undergoing some form of digital transformation, which will have a profound impact on contact centers. This provides an on-going opportunity for innovation, and to do so successfully, contact centers should harness the power of their data and...

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Press Releases | September 7, 2022

5 Best Cisco Solution Providers to Watch 2022

Upstream Works Named Among ‘5 Best Cisco Solution Providers to Watch 2022’ by The Silicon Review Magazine WOODBRIDGE, ONTARIO (September 8, 2022) – Upstream Works today announced that The Silicon Review Magazine has named it one of the ‘5 Best...

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Upstream Works Blog | June 29, 2022

AI Reporting and its Impact on the Agent and Customer Experience

The implications for artificial intelligence (AI) applications in the contact center are far-ranging, but so are the opportunities. Our recent blog posts have examined several facets here, along with how AI aligns with digital transformation. The analysis continues here by...

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Upstream Works Blog | June 15, 2022

Provide a Better Agent Experience with AI Application Integrations

Artificial Intelligence (AI) applications and digital transformation remain core technology trends across all facets of business, but they are especially relevant for contact centers. AI in particular holds great promise but remains poorly understood. The complexities around AI are difficult...

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