United Airlines Unveils ‘Agent on Demand’ a New Customer Service Experience

United Airlines Sought to Redefine Its Customer Service – Upstream Works and Cisco Delivered a Game-Changer

Executives from United Airlines and Upstream Works discuss our joint innovation project in transforming CX in the world’s largest airline, including Agent on Demand, a seamless, virtual customer service experience with the ability to share video, chat and audio based on the customer needs or preferences.

Watch this mini-interview to hear from our speakers, Rob Bence, Director, Digital Technology, Airports (Global), United Airlines and Jeff Palmer, CRO, Upstream Works.

At Upstream Works, we’re redefining the customer
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