AgentNow On-Demand Customer Support, Anywhere
AgentNow radically transforms customer experiences across all industries by enabling businesses to offer fast and convenient access to live remote support agents. This ensures fast support and timely resolutions, even during the busiest times.
With QR codes, weblinks, mobile devices or kiosks, customers can connect instantly via live video, voice or chat and use a mix of all three for seamless conversations. No downloads are required. From hotel check-ins to virtual bank tellers, remote retail assistance, and virtual healthcare, AgentNow empowers businesses to deliver immediate and personalized support at scale while maximizing efficiency.
AgentNow for Air Travel – Exceptional Day of Travel Experience
A traveler at an airport encounters a flight issue, such as a delay, missed connection, or difficulty changing their seat. With long lines at the airport counter, the traveler notices signage from their airline that includes a QR code, offering instant access to customer support.
-
- Scan: The traveler scans the QR code and is taken to a simple webpage
- Connect: The traveler selects chat, voice or video to connect with a live remote airline agent
- Resolve: The agent has access to the traveler’s information and rebooks their flight, arranges a hotel, or provides real-time updates
AgentNow ensures travelers receive timely and personalized support during stressful situations.
AgentNow for Hospitality –
On-Demand Concierge, Anytime
A hotel guest checks into their room and has a request for the concierge, but the in-house concierge is off duty. At check-in, the guest was informed about QR codes displayed in the hotel room, which provide immediate access to remote service.
-
-
- Scan: The guest scans a QR code to access the hotel’s virtual concierge service
- Connect: The guest chats with a live remote staff member for inquiries about amenities, room service, or local recommendations and is directed to the right team via task-specific QR codes
- Resolve: The guest receives immediate, personalized assistance, including dinner reservations, requesting extra towels or arranging a late check-out
AgentNow ensures guests receive seamless personalized support, even when staff are off duty.
-
AgentNow for Healthcare – Fast & Personalized Virtual Care
A patient enrolled in a telehealth program needs to consult with a doctor about a recurring health concern. They use their healthcare provider’s mobile app to request a timely consultation, instead of waiting days for an appointment.
-
- Browse: In the app, the patient views a list of available doctors and filters based on specific specializations, availability, and locations
- Connect: Through the app, the patient initiates a doctor consultation via a live video call, and communicates their symptoms, medical history and concerns
- Resolve: The doctor provides medical advice, treatment and a prescription, and helps the patient schedule a follow-up appointment or request a referral if needed
AgentNow makes healthcare more accessible, helping patients get the care they need.
AgentNow for Financial Services – Instant After-Hours ATM Support
A banking client encounters an issue at an ATM after regular banking hours and requires immediate assistance. There is a QR code on signage near the ATM that offers instant access to live support.
-
-
- Scan: The client scans the QR code and connects with a live remote banking agent via their preference of chat, voice or video
- Connect: The agent provides personalized assistance using visual aids, and the client can easily switch between channels as needed
- Resolve: With access to the client’s profile, the agent quickly identifies the issue and resolves it, ensuring client satisfaction
AgentNow helps financial institutions provide efficient after-hours support, quickly alleviating stressful situations.
-
AgentNow for Retail – Real-Time Self-Checkout Support
A shopper is using a self-checkout kiosk when they encounter an issue. The customer sees a ‘Need Help?’ option on the screen, offering remote assistance.
-
- Scan: The customer is connected via video to a remote retail support rep
- Connect: The agent can view the kiosk interface, guide the customer through troubleshooting steps in real-time, and even take control of the kiosk if needed
- Resolve: The issue is quickly resolved, whether it’s scanning a product, processing a payment or resolving a technical issue, allowing the customer to finish their purchase
AgentNow helps retailers deliver real-time support without needing extra in-store staff.