DEMOS AND VIDEOS

Experience Upstream Works for Finesse in Action

Meet Upstream Works

Omnichannel CX solutions connecting agents, customers and business systems improving agent effectiveness, customer satisfaction and business success.

Upstream Works CX –
Redefining Omnichannel

Customer Expectations are changing. Meet these needs with effective, holistic and flexible strategies. It’s time for a transformed customer experience.

Transforming Agent and Customer Engagements

Personalize customer interactions with a feature-rich omnichannel agent workspace. Empowered Agents. Loyal Customers.

Watch a UWF On-demand Video

See Upstream Works for Finesse in Action. Watch an on-demand video of UWF to explore how the agent desktop solution can help your organization meet its CX goals

Upstream Works in Action – Utilities

Explore the UWF customer experience within the Utilities industry. With an actionable view of the entire customer journey, this company has a thorough understanding of their customer’s experience, and the power to improve it.

UWF Email Enhancements

Get a glimpse of new supervisor capabilities that allow for efficient email task management and a great CX.

UWF Chat Enhancements

See the latest feature enhancements that personalize and improve the UWF chat experience.