DEMOS AND VIDEOS

Experience Upstream Works for Finesse in Action

Upstream Works in Action – Insurance

Discover how Insurance companies are maximizing the value of every interaction with effective, efficient, personalized, and proactive member engagement across the enterprise.

Upstream Works in Action – Utilities

Explore the UWF customer experience within the Utilities industry. With an actionable view of the entire customer journey, this company has a thorough understanding of their customer’s experience, and the power to improve it.

Watch a UWF On-demand Video

See Upstream Works for Finesse in Action. Watch an on-demand video of UWF to explore how the agent desktop solution can help your organization meet its CX goals

Upstream Works CX –
Redefining Omnichannel

Customer Expectations are changing. Meet these needs with effective, holistic and flexible strategies. It’s time for a transformed customer experience.

Meet
Upstream Works

Omnichannel CX solutions connecting agents, customers and business systems improving agent effectiveness, customer satisfaction and business success.

Transforming Agent and Customer Engagements

Personalize customer interactions with a feature-rich omnichannel agent workspace. Empowered Agents. Loyal Customers.