Meet Upstream Works
Omnichannel CX solutions connecting agents, customers and business systems improving agent effectiveness, customer satisfaction and business success.
Upstream Works CX –
Redefining Omnichannel
Customer Expectations are changing. Meet these needs with effective, holistic and flexible strategies. It’s time for a transformed customer experience.
Transforming Agent and Customer Engagements
Personalize customer interactions with a feature-rich omnichannel agent workspace. Empowered Agents. Loyal Customers.
Watch a UWF On-demand Video
See Upstream Works for Finesse in Action. Watch an on-demand video of UWF to explore how the agent desktop solution can help your organization meet its CX goals
Upstream Works in Action – Utilities
Explore the UWF customer experience within the Utilities industry. With an actionable view of the entire customer journey, this company has a thorough understanding of their customer’s experience, and the power to improve it.
UWF Email Enhancements
Get a glimpse of new supervisor capabilities that allow for efficient email task management and a great CX.
UWF Chat Enhancements
See the latest feature enhancements that personalize and improve the UWF chat experience.