Experience Upstream Works for Finesse in Action

Meet Upstream Works

Omnichannel CX solutions connecting agents, customers and business systems improving agent effectiveness, customer satisfaction and business success.

Upstream Works CX –
Redefining Omnichannel

Customer Expectations are changing. Meet these needs with effective, holistic and flexible strategies. It’s time for a transformed customer experience.

Transforming Agent and Customer Engagements

Personalize customer interactions with a feature-rich omnichannel agent workspace. Empowered Agents. Loyal Customers.

Watch a UWF On-demand Video

See Upstream Works for Finesse in Action. Watch an on-demand video of UWF to explore how the agent desktop solution can help your organization meet its CX goals

Upstream Works in Action – Utilities

Explore the UWF customer experience within the Utilities industry. With an actionable view of the entire customer journey, this company has a thorough understanding of their customer’s experience, and the power to improve it.

UWF Email Enhancements

Get a glimpse of new supervisor capabilities that allow for efficient email task management and a great CX.

UWF Chat Enhancements

See the latest feature enhancements that personalize and improve the UWF chat experience.