Join Cisco and Upstream Works on the Power to Innovate Tour 2024!

Learn how contact centers can accelerate innovation, AI and automation with enterprise solutions that leverage existing Cisco investments – without disrupting the agent desktop experience. We will discuss how to power greater efficiency, intelligent agent experiences, and exceptional customer experiences with practical omnichannel and AI contact center solutions.

Hear from our experts on technologies and strategies that organizations are using to accelerate innovation at scale on their existing contact center platforms. Get insights into practical solutions on how to modernize, innovate and operationalize AI to meet customer expectations, while gaining efficiencies and improving the agent experience. We’ll also showcase customer success stories.

We will be hosting 90-minute Power to Innovate sessions in cities across the US and in London, UK. See the full schedule below.

Featured Speaker:

Rob McDougall, CEO, Upstream Works 

Rob is a contact center innovator with a passion for simplifying and improving the agent experience. During the Innovate Tour, he will highlight how Cisco contact centers can utilize AI application integrations to support agents and transform CX while innovating with digital transformation.

Jeff Palmer, CRO, Upstream Works 

Jeff Palmer is a contact center innovator with a passion for simplifying and improving the agent experience. During the Innovate Tour, he will highlight how Cisco contact centers can utilize AI application integrations to support agents and transform CX while innovating with digital transformation.