Professional Services

We help to propel the value of your Upstream Works solution

The Upstream Works Professional Services team sets you up for solution success by working with you every step of the way. Whether it’s an assessment of your current environment or supporting you post-implementation, our contact center experts are here to provide guidance and creative solutions that will help you achieve your business goals.

Consulting

Our team has been delivering contact center and omnichannel solutions for over ten years. We have a depth and breadth of experience that we are excited to share in our mission to transform customer engagements everywhere. From health checks to system optimization, our subject matter experts can help guide you to reach and exceed your business goals.

Solutions

The flexibility of the Upstream Works for Finesse solution means it can be configured to suit a variety of business requirements, goals and preferences. Our talented Design Consultants work closely with you to understand your environment and objectives and turn them into design choices for a complete and measurable solution that exceeds your expectations.

Project Management

We are proud of our reputation in the industry for project delivery and implementations that are consistently on time and on budget. Our Project Managers collaborate with design consultants, solution engineers, the development team, partners and their customers to deliver a professional and seamless implementation, every time.

Implementation

Our team of implementation professionals work with you to bring together all the elements of your solution – from hardware and software to integrations with existing applications. We ensure the system is tested and configured to your specifications before User Acceptance Testing (UAT) and training begin.

Training

We offer a complete curriculum from Agent Desktop to Installation and Support. Our courses are offered at the customer and partner level and combine the most effective learning strategies including instructor-led onsite sessions and self-paced eLearning modules. We can also offer customized training for your team. Contact Us to learn more.

Support

After your Upstream Works for Finesse solution is deployed and in production, our team remains engaged to ensure you get the technical support, guidance, and updates you need to get the most out of your solution. Visit our Support page to contact our Support Team or for more information on our UpKeep Support program.

Explore Upstream Works Professional Services

Learn how Upstream Works support, training and consulting all work together to ensure your solution is a great success.