Upstream Works Awarded 2019 Innovation Award by TMC Labs and INTERNET TELEPHONY Magazine

Upstream Works for Finesse Honored for Exceptional Innovation

Woodbridge, ON, August 12, 2019 — Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 TMC Labs INTERNET TELEPHONY Innovation Award winner presented by INTERNET TELEPHONY magazine.

“It’s rewarding to have our customer experience solution recognized for its impact on communications technology. Our team continues to demonstrate its commitment to empowering agents with intuitive solutions that enable them to deliver seamless, personalized, consistent service across the enterprise,” said Rob McDougall, President and CEO, Upstream Works.

The TMC Labs INTERNET TELEPHONY Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking contributions to the industry.

“The TMC Labs INTERNET TELEPHONY Innovation Award recognizes the best and the most unique products and services that this industry has to offer. Upstream Works has proven their commitment to quality and the further development of the IP communications industry through UWF,” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Upstream Works for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications,” Tehrani added.

The 2019 TMC Labs Innovation Award winners are highlighted on TMCnet and INTERNET TELEPHONY magazine’s online news portal.

About Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

See UWF in action at or request a personal demo at


INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space.  INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.  INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers.  For more information, please visit


About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on Facebook, LinkedIn and Twitter, @tmcnet 


Upstream Works Contact:

Janice Keay

VP, Marketing, Upstream Works Software Ltd.

905.660.0969 x 4397


TMC Contact:   
Stephanie Thompson
203-852-6800, ext. 139