Upstream Works for Finesse Single Agent Desktop for a Personalized Omnichannel CX

In this brief overview of Upstream Works for Finesse single agent workspace, we highlight some of the more popular agent productivity features and functions including Marquee, Task Bar, Interaction Capture, and Interaction Activity.  We touch on the omnichannel capabilities of the solution with a quick demonstration of an agent using Chat with Expert Assist – our native knowledge base.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.