Innovative Integrations for Seamless CX

Drive efficiency and improve CX with Upstream Works for Finesse (UWF) out-of-the-box integrations and easy-to-leverage APIs. UWF is a fully integrated agent desktop that seamlessly connects your contact center and enterprise applications, optimizing agent and customer engagements.

Experience UWF in action and see how it can help you:

  • Optimize workflows and processes with fully connected voice and digital channels
  • Personalize engagements with actionable insights on customer trends and behaviors
  • Accelerate CX innovation with leveraged, connected systems across the enterprise

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.