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UWF Productivity Tools for Agent Success

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”7/12″][vc_raw_html]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[/vc_raw_html][/vc_column][vc_column width=”5/12″][vc_column_text]In this brief overview of Upstream Works for Finesse single agent workspace, we highlight some of the more popular agent productivity features and functions including Marquee, Task Bar, Interaction Capture, and Interaction Activity.  We touch on the omnichannel capabilities of the solution with a quick demonstration of an agent using Chat with Expert Assist – our native knowledge base.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1472773843314{margin-top: 0px !important;background-image: url(https://www.upstreamworks.com/wp-content/uploads/2016/08/gradient_bkg.jpg?id=1065) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1472773507444{margin-top: -20px !important;}”]

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us. 

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