AgentNow: On-Demand CX with Live Video Agents

Transforming CX for United Airlines

AgentNow Transforms the Traveler Experience for United Airlines Customers

  • Fast access to customer support using a kiosk or scanning a QR code
  • Immediate support during stressful travel situations
  • Choose live video, voice, or chat — based on customer preference
  • Personalized and empathetic support from agents
  • Faster resolutions without waiting in long airport lines

Fast & Easy Access to Customer Support

Customers can connect by scanning a QR code with a mobile device, utilizing a kiosk, or visiting a webpage.

Fast & Easy Access to Customer Support

Customers connect by scanning a QR code with a mobile device, utilizing a kiosk, or visiting a webpage.

Convenient Options – Live Video, Voice & Chat

Customers can choose their preferred channel, including live video, voice, and chat, and use a mix of all three for seamless conversations and easy information sharing.

Flexible Support with Remote Agents

AgentNow allows businesses to support in-person staff with remote, on-demand agents and experts during peak periods, improving efficiency and productivity.

Advanced Desktop & AI-Powered Agent Guidance

AgentNow agents utilize Upstream Works’ advanced agent desktop that features knowledge and AI-powered agent insights and guidance in real-time.

Fast & Easy Access to Customer Support

Customers can connect by scanning a QR code with a mobile device, utilizing a kiosk, or visiting a webpage.

Convenient Channel Options

Customers can choose their preferred channel, including live video, voice and chat, and use a mix of all three for seamless conversations and easy information sharing.

Fast & Easy Access to Customer Support

Customers can connect by scanning a QR code with a mobile device, utilizing a kiosk, or visiting a webpage.

Convenient Channel Options

Customers can choose their preferred channel, including live video, voice and chat, and use a mix of all three for seamless conversations and easy information sharing.

Ready to transform your customer experience?

Join leading companies that have enhanced their customer service with AgentNow on Webex