AgentNow: On-Demand CX with Live Video Agents
AgentNow powers United Airlines’ Agent on Demand service.
Upstream Works AgentNow powers United Airlines’ Agent on Demand service, which provides on-demand access to remote agents via live video, voice or chat, allowing travelers to quickly connect with customer support.
AgentNow Improves Day-of-Travel Experiences
Agent on Demand provides an easy way for travelers to connect directly with agents by scanning a QR code displayed on signage throughout airports with a mobile device or by utilizing a kiosk, allowing them to skip the line at information desks and check-in gates. Customers can choose live video, voice or chat, depending on their preferences and needs. Agents and customers can move between all three channels, allowing them to easily share information and have seamless conversations.
With AgentNow, United Airlines can provide immediate assistance during potentially stressful situations, like flight delays, cancellations, or lost baggage. During busy travel days with high volumes, remote agents complement in-person staff to help with a mix of routine inquiries as well as more complex issues like rebooking flights.
AgentNow Transforms the Traveler Experience for United Airlines
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- Fast access to customer support by scanning a QR code, tapping a link, or visiting a webpage using a mobile device or kiosk
- Customers have a choice of live video, voice or chat, depending on their preference
- Agents can offer personalized, empathetic and humanized support
- Customer’s issues are resolved quickly without waiting in long lines at the airport
- Customers get immediate support during stressful situations, like cancelled flights or missed connections
AgentNow Revolutionizes CX Across Industries
AgentNow radically transforms and innovates the customer experience across industries, including air travel, hospitality, financial services, healthcare, retail, utilities, insurance, consumer services, and more.
Fast & Easy Access to Customer Support
Customers connect by scanning a QR code with a mobile device, utilizing a kiosk, or visiting a webpage.
Live Video, Voice & Chat
Customers can choose their preferred channel, including live video, voice, and chat, and use a mix of all three for seamless conversations and easy information sharing.
Flexible Support with Remote Agents
AgentNow allows businesses to support in-person staff with remote, on-demand agents and experts during peak periods, improving efficiency and productivity.
Advanced Desktop & Agent Guidance
AgentNow agents utilize Upstream Works’ advanced agent desktop that features knowledge and AI-powered agent insights and guidance in real-time.
Instant Support When it Matters Most
Ready to learn more?
Schedule a discovery session and demo with our team of experts to see AgentNow in action and learn how it can transform your customer experience and improve business outcomes.