Upstream Works Assist for Effective Knowledge Management and an Improved CX
In this brief overview, we are introduced to the capabilities and benefits of UW Assist – the native knowledge management platform within UWF. With the right knowledge management system, organizations can resolve more issues in less time – time that can be spent on more rewarding, revenue-generating activities. Agent, Customer, and Management features are highlighted. UW Assist makes it easy to collect, manage, and share information for an improved CX on any channel across the enterprise.