Upstream Works Assist for Effective Knowledge Management and an Improved CX

In this brief overview, we are introduced to the capabilities and benefits of UW Assist – the native knowledge management platform within UWF. With the right knowledge management system, organizations can resolve more issues in less time – time that can be spent on more rewarding, revenue-generating activities. Agent, Customer, and Management features are highlighted. UW Assist makes it easy to collect, manage, and share information for an improved CX on any channel across the enterprise.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.