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Events | July 22, 2025

On-Demand Webinar: Instant, On-Demand CX with AgentNow

Explore AgentNow and learn how it enables instant, on-demand support via live video, voice and chat. See it in action and discover how United Airlines utilizes AgentNow to transform day-of-travel experiences.

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Events | July 9, 2025

Future Travel Experience Global | September 9-11, 2025 | Long Beach, CA

We are a proud sponsor of Future Travel Experience Global in California! Stop by our booth to meet our team, discuss the future of travel CX, and see our on-demand CX solution, AgentNow, in action.

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Events | July 9, 2025

Presidio Exchange 2025 | September 9-12, 2025 | Philadelphia, PA

We are a proud sponsor of Presidio Exchange in Philadelphia. We look forward to engaging with industry leaders on what's next in the CX landscape and how our partnership with Presidio brings transformative solutions to contact centers.

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Upstream Works Blog | July 9, 2025

Live Video CX: 3 Use Cases You Need to Know

As contact centers race to embrace AI, it’s easy to overlook a channel that hasn’t played a big role in customer experience (CX) until now – video CX. There is a growing use of digital channels, which reflects the broader...

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Press Releases | June 10, 2025

Announcing AgentNow Cloud Suite for Instant CX Built to Fit Your Business

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support. WOODBRIDGE, ONTARIO (June 10, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced the AgentNow Cloud Suite, adding two new...

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