upstreamworks.com
  • Demo
  • Customer Login
  • Partner Login
  • Contact us
  • Products
    • All Products
    • Agent Desktop
    • AgentNow Video CX
      • AgentNow Overview
      • AgentNow Use Cases
    • Supervisor Desktop
    • Digital Desktop
    • AI & Automation
      • AI & Automation Solutions
      • AI Ecosystem
      • Omni AI Hub
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Analytics & Reporting
  • Solutions
    • All Platforms
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Webex Contact Center
    • Healthcare Solutions
    • Security & Compliance
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos & Videos
    • Webinars
    • Glossary
    • Podcasts
    • Roles
    • Reports & Insights
  • Support
    • Support & Services
    • Subscription Agreement
      & Activation
    • Professional Services
    • Training
  • Partners
    • All Partners
    • Become A Partner
  • About Us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • Home
  • Products
    • All Products
    • Agent Desktop
    • AgentNow Video CX
    • AgentNow Use Cases
    • AgentNow on Azure
    • AgentNow on Webex
    • Supervisor Desktop
    • Digital Desktop
    • AI & Automation Solutions
    • AI Ecosystem
    • Omni AI Hub
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Analytics & Reporting
  • Platforms
    • All Platforms
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Webex Contact Center
    • Healthcare
    • Security & Compliance
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos & Videos
    • Webinars
    • Glossary
    • Podcasts
    • Roles
    • Reports & Insights
  • Support
    • Support & Services
    • Subscription Agreement & Activation
    • Professional Services
    • Training
    • Notifications
  • Partners
    • All Partners
    • Become A Partner
  • About us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • Partner Portal
  • Customer Portal

Uncategorized | November 25, 2025

3 Ways Your Contact Center Can Enhance the Agent Experience

Listen to the Blog When we speak about the contact center experience, it is usually based on the customer experience (CX). However, a great customer experience starts with the agent experience – and the agent desktop. Whether cloud or on-premise...

Read more
Press Releases | November 25, 2025

Upstream Works AgentNow Wins Global Travel Tech Award

Upstream Works Wins Global Tech Award for Travel Technology with Its Industry-Leading AgentNow Solution AgentNow Recognized for Fast, Human-Centered Travel Support Experiences WOODBRIDGE, ONTARIO (November 25, 2025) – Upstream Works, an AI and omnichannel contact center solutions company, today announced...

Read more
Webinars | December 4, 2025

Transform CX: AI & Digital Innovation for Instant Human-AI Engagements

Discover how leading organizations harness AI, video and digital channels to redefine workflows, elevate CX, and deliver measurable results across on-premise and cloud contact centers.

Read more
Webinars | April 10, 2025

Helping AI Help Agents with AI Application Integrations

Watch this webinar to learn how organizations can innovate and automate with AI application integrations to improve agent and customer experiences and overall operations. See a demo and hear from our experts on how contact centers can evolve and grow...

Read more
Webinars | July 22, 2025

Fireside Chat with Cisco and Upstream Works

Watch experts from Cisco and Upstream Works discuss accelerating innovation in enterprise contact centers. Hear insights from Zack Taylor, Senior Director of Strategic Communications at Cisco Contact Center BU and Rob McDougall, CEO of Upstream Works, with host Jeff Palmer,...

Read more
Page 1 of 2112345Next ›Last »

Products

  • All Products
  • Agent Desktop
  • AgentNow Video CX
  • AgentNow Use Cases
  • AgentNow on Azure
  • AgentNow on Webex
  • Supervisor Desktop
  • Digital Desktop
  • AI & Automation Solutions
  • AI Ecosystem
  • Omni AI Hub
  • Application Integrations
  • Assist Knowledge
  • Omnichannel CX
  • Analytics & Reporting

Solutions

  • All Platforms
  • Amazon Connect
  • Cisco Enterprise
  • Digital Solutions
  • Webex Contact Center
  • Healthcare Solutions
  • Security & Compliance

Resources

  • All Resources
  • Blog
  • Customer Stories
  • Demos & Videos
  • Webinars
  • Glossary
  • Podcasts
  • Reporting & Insights
  • Roles

Support

  • Support & Services
  • Subscription Agreement & Activation
  • Professional Services
  • Training

Partners

  • All Partners
  • Become A Partner

About Us

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement

© 2025 Upstream Works All Rights Reserved.

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement