Balancing Innovation while Continuing to Deliver CX Excellence
Today, customers expect a simplified, personalized experience across every interaction and every channel when they engage with an organization. In the contact center industry, providing a low-effort, optimized experience is no longer a competitive differentiator – it’s a necessity to survive.
Do you have the capabilities and tools to build a competitive, future-proof contact center infrastructure while continuing to deliver a personalized, connected customer experience?
Upstream Works for Finesse (UWF) provides a single agent desktop that connects interactions and information across all channels for an improved CX that evolves with the needs of the contact center.
We leverage the applications important to your organization, ensuring you get the most value out of them with an effortless agent and customer experience. With our analytics and business reporting, you will have deep insights into interaction activity and the tools to help you identify service improvement opportunities across all channels.
See Upstream Works for Finesse in action. Request a personalized product walkthrough.
Upstream Works Team
Upstream Works provides Omnichannel Contact Center solutions to increase customer engagement and agent success. Upstream Works for Finesse brings the customer journey together with a Single Agent Desktop that seamlessly connects all channels, interactions and applications. Organizations gain actionable insights with full context, Interaction Activity, History and Reporting across the enterprise, enabling a consistently excellent customer experience.
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