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Make an Impact: Business Impact Assessment Program

Build a better business case for CX transformation with the Upstream Works Business Impact Assessment (BIA) program. In this webinar, we introduce this complimentary service which helps businesses understand the current state of their CX operations, and the measurable impact of implementing Upstream Works for Finesse (UWF).

Rob McDougall, CEO and President, Upstream Works Software, discusses how to:

  • Increase agent success and productivity
  • Reduce customer effort and costly transfers
  • Mitigate risk and losses with fraud prevention
  • Gain efficiencies with smart integrations
  • Grow customer value and loyalty

Watch on Demand

Products

  • Single Agent Desktop
  • Digital Desktop
  • Seamless Integration
  • Reports and Analytics
  • Supervisor Desktop
  • Assist Knowledge
  • Omnichannel CX

Platforms

  • Amazon Connect
  • Cisco Enterprise
  • Digital Solutions

Resources

  • Blog
  • Customer Stories
  • Demos and Videos
  • Events
  • Glossary
  • Podcasts
  • Roles
  • Webinars
  • Whitepapers

Support

  • Professional Services

Partners

  • Become A Partner

About Us

  • Contact us
  • Leadership
  • Careers
  • Awards
  • News

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