Experience UWF

Your Cisco Agent Desktop (CAD) migration can be both simple and rewarding with Upstream Works for Finesse.

When you migrate from CAD to UWF, you can keep the features you know and are accustomed to using, and get the benefits of added functionality including:

Single Agent Desktop for all interactions and channels
Seamless integration capabilities protecting your existing technology investments
Management reporting and simplicity for all channels
Support for all Cisco Collaboration platforms including UCCE, PCCE, UCCX and HCS.

Closing the Gaps

With Upstream Works for Finesse (UWF) you can close the CAD migration gaps and keep familiar CAD functionality including:

Agent Call History
Scrolling Team Message
Team Chat
Ease of Integration with Any Application
More

Additional Features and Value

Benefit from enhanced functionality and integration. UWF offers many additional out-of-the-box features for your agents, supervisors and customers including:

Customer Interaction History
Marquee
Multiple and Multi-tiered Wrap Codes
First Contact Resolution (FCR) and Solve Rate reports
More

Migrate Cisco Agent Desktop (CAD) to Upstream Works for Finesse (UWF)