UWF Chat Consult

Chat Consult in Upstream Works for Finesse (UWF) allows you to consult with a colleague while still in a chat session with your customer. In addition to providing assistance, the consulted person can also join the chat session with you and your customer providing your customers with an added level of support during your chat sessions.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.