Demo Spotlight: Assist Knowledge Management and Guidance
Learn all about the Upstream Works Assist knowledge management that gives agents quick access to the right resources so they can better optimize customer engagements.
Assist Knowledge provides contact centers with an easy way to collect, organize and manage resources. Expert Assist gives agents one-click access to information that allows them to service customers on any channel with accurate information. Customer Assist enables self-service options, providing customers with quick resolutions and a convenient experience.