Empowered Agents Can Transform the Customer Experience
Improving CX starts with your Agents.
When we talk about agent success, we’re talking about giving agents the tools that allow them to work smarter and be more proactive, personal, and successful.
Boosting agent success and simplifying customer engagement starts with the agent desktop. UWF is a workspace that enables you to get the most out of your team, with a tool that is simple and intuitive to use. The desktop connects all channels for a consistently great customer experience, and it provides your agents with a single view of the entire customer journey and full interaction history.
Learn how to simplify and improve agent and customer engagement through our on-demand webinars: www.upstreamworks.com/webinars/
Upstream Works Team
Upstream Works provides Omnichannel Contact Center solutions to increase customer engagement and agent success. Upstream Works for Finesse brings the customer journey together with a Single Agent Desktop that seamlessly connects all channels, interactions and applications. Organizations gain actionable insights with full context, Interaction Activity, History and Reporting across the enterprise, enabling a consistently excellent customer experience.
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