A Future-Proof CX Approach to Leveraging Emerging Technologies

In this episode of Natilik Live, Upstream Works’ Jeff Palmer discusses a future-proof CX strategy that protects brands from the potential pitfalls of silos –system, channel, or data – and highlights how choice and flexibility are key to a winning CX strategy. With the right integrations, you can provide a consistent, effortless customer experience across the full customer journey including emerging channels like Video and Social.

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