A Practical Guide to AI, Automation & Innovation

Join Cisco and Upstream Works in Kansas City for an educational session followed by a round at Topgolf! Our experts will discuss A Practical Guide to Using Agnostic AI Applications in the Contact Center  and how Cisco contact centers can innovate and evolve for better engagements. Stick around after the presentation for food, drinks and fun at Topgolf!

AI and Automation – Hear how multiple advanced AI application integrations successfully automate and streamline agent workflows without silos. Discuss considerations for measuring the impact of your AI integrations.

Cloud Migration Flexibility – Learn how you can achieve solution and cloud migration flexibility while protecting your investments and transforming CX – with a consistent agent desktop experience across platforms.

Register Now!

Featured Speaker:


Rob McDougall, CEO, Upstream Works 

Rob is a contact center innovator with a passion for simplifying and improving the agent experience. During the Innovate Tour, he will highlight how Cisco contact centers can utilize AI application integrations to support agents and transform CX while innovating with digital transformation.

Innovate Tour 2022: Topgolf in Kansas City


Top Golf, 10611 Nall Ave,
Overland Park, Kansas City
KS 66207, United States

Date: Thursday, November 17, 2022

Time: 4:00pm CT

The presentation will take place from 4:00pm to 5:00pm, followed by snacks and drinks while we put your golf skills to the test!

Contact us at ciscoinnovate@upstreamworks.com if you have any questions or would like more information.