Upstream Works Connects

Personalize customer care with effortless engagements that gain customer loyalty and deliver real business value

Improve CX Outcomes with Intimate Face-to-Face Interaction

Supporting your customers across their entire journey with your brand starts with a connected, personalized, continuous customer experience – on every channel. Whether voice, email, chat, SMS, social, or video – support your customer preferences with a seamless and exceptional CX throughout the customer journey.

Upstream Works VideoCX

Make an emotional connection with your customers with video engagement as part of your omnichannel contact center. Video adds a personal touch to conversations, enabling agents and customers to build trusted relationships that result in faster resolution. You’ll increase CSAT, revenues, and customer loyalty while gaining a competitive advantage.

Upstream Works VideoCX and Video Engagement

Features and Benefits of VideoCX:

Features and Benefits of Video CX
group of people and the power of personalization

The Power of Personalization

The intimacy of a face-to-face interaction greatly improves CX outcomes in virtually any industry:

  • Improve Net Promoter Scores by offering video to VIP clients
  • Offer video as an effective escalation point for SME involvement
  • Leverage video to troubleshoot when offering technical support
  • Provide video support to assess claims directly

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.