Get Next-Gen Cloud Solutions with Upstream Works
Upstream Works for Amazon Connect provides omnichannel cloud contact center solutions for enterprises of any scale. Improve agent productivity with a unified desktop that integrates Amazon Connect voice with Upstream Works digital channels, including email, chat, messaging, video, co-browse, social, bots, and more. Give your contact center consistent handling of all customer interactions and full visibility of the entire customer journey.
Our next-gen cloud solutions enable contact centers around the globe to streamline operations across the enterprise while providing the flexibility to scale as business needs change. Accelerate innovation and digital transformation by getting started today.
Give agents everything they need at their finger tips with a unified agent desktop.
Increase Customer Loyalty
Provide customers convenience with digital channels and self-service options.
Simplify Team Management
The Supervisor Desktop offers real-time reports and analytics, and team communication tools.
One Complete Contact Center Solution for Enterprises
Upstream Works seamlessly integrates with Amazon Connect, an easy-to-use cloud contact center service. Empower your organization to provide better experiences for customers, agents and managers.
The Upstream Works Advantage
15+ Years of Omnichannel Contact Center Expertise
65% New Features Developed Based on Customer Needs
Any Industry: Financial, Insurance, Healthcare, Utilities +
A Proven Track Record of Successful Solutions