Make the Most of High Stakes Moments with Live Video CX & AI Guidance
Explore Upstream Works AgentNow with an interactive software demo and see how AgentNow transforms customer experiences with on-demand live video, voice and chat.
AgentNow makes it easy for customers to connect with live agents anytime, anywhere by scanning a QR code or visiting a webpage on a mobile device or at a purpose-built kiosk. No downloads are required.
Extend your frontline teams during peak times and critical moments with remote agents.
- Immediate resolutions during high-stakes moments with Live Video and AI guidance
- Instant access to agents using live video, voice or chat
- Easy connection via QR codes, mobile devices or kiosk
- Drive efficiency, satisfaction and loyalty with AI-powered agent guidance
Award-winning platform
Start Your AgentNow Interactive Software Demo (~4 mins)
See how AgentNow empowers your team with on-demand human-AI support. No downloads, no friction — just seamless customer experiences.
The interactive software demo takes approximately 4 minutes. No commitment required.
Drive Operational Excellence & Customer Loyalty
Leading organizations utilize AgentNow to provide instant access to agents during high-pressure moments with easy-to-use communication options, including live video, voice and chat. With AgentNow, organizations drive operational excellence and customer loyalty by optimizing agent productivity and delivering seamless customer experiences without losing the human touch.
Operational Efficiency
Optimize front-line operations during peak moments without adding headcount by leveraging remote agents.
Human-AI Optimization
Empower agents with real-time AI-powered insights and context for greater efficiency.
Scalable Deployment
Built to scale across cloud and on-premise environments with support for the platform of your choice.
Frequently Asked Questions (FAQs)
How does an interactive software demo work for AgentNow?
Our interactive software demo allows you to step into the shoes of both the agent and the customer. You will trigger an AgentNow video call via QR code, interact with the Upstream Works desktop, and see how AI-powered insights are delivered in real-time.
Is this a live video demo?
This is a self-guided demo that simulates the live environment, allowing you to explore AgentNow features at your own pace.
How long does the AgentNow self-guided demo take?
The AgentNow tour takes approximately 4–5 minutes. However, because it is a self-guided demo, you can pause at any step or dive deeper into specific AI and video features at your own pace.
How does adding live video CX and AI guidance impact First Contact Resolution (FCR)?
By enabling high-touch video support combined with real-time AI guidance, agents can resolve complex issues faster. Enterprises using AgentNow typically see a significant increase in FCR and customer satisfaction (CSAT) by eliminating follow-ups.