You are a trusted advisor, who is solutions focused, and you place a high value on happy customers. You like dealing with real people and real solutions, but you want to keep your hand in programming too. You are a Professional Services Analyst and you want to bring common sense to project deliverables.
We are Upstream Works, a Cisco preferred solutions partner, and we provide software technology for customer care in the rapidly changing social, mobile and omnichannel world of the contact centre. Our goal is to be the number one agent desktop solutions provider and we are well on our way. We are looking for a Professional Services Analyst who wants to be a key contributor to the growth of Upstream Works.
Reporting to the Director of Professional Services, the Professional Services Analyst will be part of a team that deploys Upstream Works’ solutions to its customers across the globe. You will play a key role in the design, configuration, customization and delivery of omnichannel contact centre solutions ranging in size from 50 to 5000 agents. You set the standard for execution and you will jump through hoops and bend over backwards to ensure every implementation results in a happy, profitable customer experience. You are seeking a piece of the glory – a chance to work for a growing company and actively influence how we build out our strategy.
What you’ll do:
Here’s how your intelligence, dedication, and drive come into play:
Who are we?
At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centres. We help solve tough problems by integrating software and using analytics to improve efficiency. We are proud to say we can do this in the fastest time in the industry.
We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy seasonal parties, family and friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt! And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.
At Upstream Works, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: Faciemus Quae Dicimus – we do what we say.
Interested in applying? Send your resume to firstname.lastname@example.org
Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.