Save the Date: Upstream Works User Community (UWUC)



Thank you for being part of the Upstream Works User Community (UWUC), where together, we help each other achieve business goals.

A lot has happened since our last get-together, and we have some great information and updates to share.

Product Features Showcase and Update 

We’re sharing an on-demand video from our VP, Solutions Engineering, Darrin Mulligan, where he discusses and demos popular features and new capabilities including an enhanced Team Chat and a redesigned Marquee. Click here to watch the video. 

Save the Date! Upcoming Meeting

We take feedback from our members seriously, so in answer to your requests, we are pleased to announce the next Upstream Works User Community webinar. Please join us in the New Year for an informative and interactive session with Tim Ellis, VP of Products, and members of the Upstream Works product team.

  Upstream Works User Community Meeting 
       Date: Thursday January 18, 2018
       Time: 11am-12pm PT (2pm-3pm ET)
       Register Now

Discussion topics include:

  1. Meet the Upstream Works Product Team
    –   An introduction to members of the Upstream Works Product Team, including some new faces
  2. Empowering Agents to Deliver
    –   An overview of recent features in versions 3.0 and 3.5
  3. Sneak Peek
    –   A look at UWF 3.6, including the FollowUp feature
  4. New Directions in 2018
    –   A look at what’s on the product roadmap

There will be a mix of technical and business information and everyone is welcome, so please feel free to invite others on your team.

We look forward to our discussions, where we all benefit from the collective experience of colleagues and fellow users. Together, let’s empower your agents, supervisors and managers with the tools they need to continue offering the highest quality customer experience.


Tim Ellis | VP, Products
Upstream Works Software |  | 905.660.0969 x361 

Upstream Works provides Omnichannel Contact Center solutions to increase agent success and deepen customer engagement. Upstream Works for Finesse brings the customer journey together with a Single Agent Desktop that seamlessly connects all channels, interactions and applications. Organizations gain actionable business insights with Interaction Activity, History and Reporting across the enterprise, enabling a consistent, informed, and personalized customer experience.

© 2017 Upstream Works Software, Ltd. All rights reserved. Upstream Works and Upstream Works for Finesse, and their respective logos, are trademarks of Upstream Works Software, Ltd. All other trademarks and logos belong to their respective owners.

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