Upstream Works Appoints New Vice President

Upstream Works Appoints New Vice President

Karen Miller Rejoins Upstream Works Software as Vice President, Business Development Focused on Cisco

Toronto, Ontario September 1, 2012 – Upstream Works Software, the world leader in Business Interaction Management software, announced that it has named Karen Miller as Vice President of Business Development focused on Cisco.

In this role, Miller will provide strategic leadership in an effort to increase revenue by driving sales through the Cisco partner sales channels.

“Karen has an outstanding track record of accelerating revenue growth” said Rob McDougall, president of Upstream Works. “Her understanding of the Cisco organization and her previous experience with Upstream Works makes her the perfect person to lead our Cisco partner relationship effort as we accelerate the adoption of the Upstream Works for Finesse platform. We are thrilled to have her back as part of the team.”

Miller is a senior sales leader with a proven track record of revenue results. She most recently served as Enterprise Business Manager for Global Accounts at Hewlett-Packard. Miller also held senior positions at Cisco Canada, SS8 Systems and LGS Group (an IBM company).

“I rejoined Upstream Works because I clearly see how we, as a Cisco Partner, can deliver results to customers and improve the customer experience” said Miller. “The Upstream Works for Finesse platform is especially compelling because it is providing value at every stage of a contact center’s evolution. And as an organization, Upstream Works has a strong history of customer focus and innovation. I look forward to solidifying the Cisco relationship and driving revenue for Cisco and our mutual partners.”

About Upstream Works
Upstream Works’ solutions connect the customer experience to every aspect of your contact center performance. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the entire set of data needed to understand exactly how customers interact with your business. With an Upstream Works solution you get a total view of the customer experience, agent performance and contact center efficiency. The quality and accuracy of the Upstream Works data lets you easily move from summarized KPIs to individual customer contacts, which are linked to recordings, survey results and other records of customer experience. Find out more at

Upstream Works Contact:
Media Relations
1 800 808 5220, ext. 358