Upstream Works Appoints VP Sales for EMEA

London, UK March 20, 2018 — Upstream Works, a provider of Omnichannel Contact Centre solutions, today announced the appointment of Jeff Palmer as Vice President Sales for EMEA. The appointment is part of a strategic initiative to support the continued growth and momentum in the region.

Palmer joined Upstream Works as a Channel Sales Director in May 2017. With over 20 years of experience in the contact centre and managed services industry, he was a key contributor to the Upstream Works EMEA expansion with the introduction of multiple new partnerships and clients. In his new role as VP, Sales he will be responsible for all regional sales and leading partner and client engagements.

“We are excited to welcome Jeff into his new role where he will further develop our presence throughout Europe,” said Andy McDonald, SVP Worldwide Sales at Upstream Works. “With his expert understanding of contact centers, interaction management and customer experience platforms, Jeff will be an effective leader as we further develop our partner eco-system and customer base. We are excited to leverage Jeff’s experience and skillset to expand our international presence.”

Upstream Works continues to expand with its innovative CX contact centre solutions across all industries. Palmer’s commitment to driving innovative customer contact strategies will assist the team’s mission to better serve growing international demand for best-in-class communication solutions.

About Upstream Works
Upstream Works provides best-in-class Omnichannel Contact Centre software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organisations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

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For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software
905.660.0969 x397,

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