Upstream Works EMEA 2018 Partner Forum


Thank you for registering for the Upstream Works EMEA 2018 Partner Forum: CX Conversation Game Changer on Monday, February 5, 2018 at 12.30 p.m.

This is a great opportunity to learn what’s new at Upstream Works, hear from industry experts and share your ideas. Our President and CEO, Rob McDougall will be joined by guest speakers as we discuss some of today’s hottest topics including CX strategies with Martin Hall-Wilson and GDPR compliance with Sandy Gilchrist.

CX Conversation Game Changer Forum and Discussion:
  • When: Monday, February 5, 2018 at 12.30 p.m. to 4.30 p.m.
  • Lunch: Will be served at 12.30 p.m.
  • Where: Cisco Finsbury Square, Park House, 16-18 Finsbury Circus, London EC2M 7EB, UK

Agenda Highlights

  • Welcome & Meet the Team, Andy McDonald, VP & GM
  • The Upstream Works Story, Rob McDougall, President & CEO
  • It’s Not All About “The Tech”. It’s CX That Wins Deals, Guest Speaker, Martin Hill-Wilson, CX Strategist
  • Product Roadmap & Demonstration, Tim Ellis, VP, Products
  • How Upstream Works Aids GDPR, Guest Speaker, Sandy Gilchrist, GDPR Certified Professional
  • Partner Program 2018: Competing to Win! How Upstream  Works is Adding Value,
    Andy McDonald, VP & GM, Jeff Palmer, Sales Director
  • Open Discussion & Next Steps
  • Refreshments

We look forward to welcoming you to the forum, where we can help each other achieve our 2018 business goals.


Andy McDonald | VP & GM EMEA
Upstream Works Software |  | +44(0).207.199.4481                                                    

Upstream Works provides Omnichannel Contact Centre solutions to increase customer engagement and agent success. Upstream Works for Finesse brings the customer journey together with a Single Agent Desktop that seamlessly connects all channels, interactions and applications. Organisations gain actionable insights with full context, Interaction Activity, History and Reporting across the enterprise, enabling a consistently excellent customer experience.

© 2018 Upstream Works Software, Ltd. All rights reserved. Upstream Works and Upstream Works for Finesse, and their respective logos, are trademarks of Upstream Works Software, Ltd. All other trademarks and logos belong to their respective owners.

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