Upstream Works Receives 2016 CUSTOMER Magazine Product of the Year Award

Upstream Works Receives 2016 CUSTOMER Magazine Product of the Year Award

Upstream Works for Finesse Honored for Exceptional Innovation

TORONTO, ON–(Marketwired – January 19, 2016) – Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse as a 2016 CUSTOMER Product of the Year Award winner.

Upstream Works for Finesse (UWF) helps organizations of all sizes to quickly and effectively engage with customers across any channel. Contact centers can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including an intuitive smart agent desktop and real-time customer interaction history across all channels. UWF enables clients to provide insightful, personalized customer service excellence.

“We’re very pleased that Upstream Works for Finesse has been recognized by TMC,” said Rob McDougall, President and CEO of Upstream Works. “With a continued focus on omnichannel innovation, the Upstream Works team continues to develop intuitive and adaptive solutions that empower agents and end-users to deliver customer experience excellence across all communication channels.”

The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Upstream Works for Finesse solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2016 and beyond.”

The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.

About Upstream Works Software

Upstream Works provides organizations around the globe with Omnichannel Contact Center software to improve agent productivity and customer satisfaction across the customer journey. With the most intuitive, adaptive and open solution with ease of integration, smart agent desktop and complete omnichannel visibility across all customer interactions, we enable clients to provide service excellence across every communication channel.


TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road ShowManagement Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit

Contact Information

Company Contact:
Janice Keay
VP, Marketing
905-660-0969, ext. 397

TMC Contact
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287