2022 CUSTOMER Magazine Product of the Year Award

Upstream Works Receives 2022 CUSTOMER Magazine Product of the Year Award

Upstream Works for Finesse Recognized for Exceptional Innovation

WOODBRIDGE, ONTARIO (March 30, 2022) — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2022 CUSTOMER Product of the Year Award winner, recognized for exceptional innovation.

Upstream Works provides contact center solutions that enable growth and innovation while leveraging an organization’s current systems. Digital channel flexibility empowers clients to use the communication methods their customers want, and seamless integrations to business and AI applications allow agents to easily access their existing systems. Simplified team management and powerful reporting data help eliminate daily obstacles to make the agent’s life easier and the customer’s experience meaningful and friction-free.

“Upstream Works has been innovating in the contact center space for 15 years,” said Rob McDougall, CEO of Upstream Works. “We are motivated to eliminate complexities for agents around channels and applications. UWF allows contact centers to grow in the cloud or on premise, improving agent engagement without limitations on their technology.”

The 2022 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2022 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Their Upstream Works for Finesse solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2023 and beyond.”

About Upstream Works Software www.upstreamworks.com
Upstream Works provides omnichannel contact center solutions that enable digital transformation, growth and innovation while leveraging existing systems and investments. The intuitive Agent Desktop connects all customer data across channels, interactions, and business and AI applications to improve CX and agent productivity. With digital channel flexibility, simplified team management and powerful reporting data, the Upstream Works solutions enable better and more efficient engagements. Upstream Works has over 15 years of agent and customer experience innovation and is trusted around the world.

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.


Company Contact
Janice Keay
VP, Marketing

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170