Upstream Works for Finesse (UWF) Omnichannel Single Agent Desktop for personalized, proactive customer experience

Embedded within Cisco Finesse, the UWF Single Agent Desktop delivers on the omnichannel promise with web-based gadgets and productivity tools in a single
workspace for all digital interactions, channels, and applications.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.