Upstream Works Video Engage
Video-enabled support for personalized CX
Supporting your customers across their entire journey with your brand starts with a connected, personalized, continuous customer experience – on every channel. Whether voice, email, chat, SMS, social, or video – support your customer preferences with a seamless and exceptional CX throughout the customer journey.
Make an emotional connection with your customers with Video Engage as part of your omnichannel contact center. Video Engage adds a personal touch to conversations, enabling agents and customers to build trusted relationships that result in faster resolution. You’ll increase CSAT, revenues, and customer loyalty while gaining a competitive advantage.
The intimacy of a face-to-face interaction greatly improves CX outcomes in virtually any industry: