Upstream Works Video Engage

Video-enabled support for personalized CX

Improve CX Outcomes with Intimate Face-to-Face Interaction

Supporting your customers across their entire journey with your brand starts with a connected, personalized, continuous customer experience – on every channel. Whether voice, email, chat, SMS, social, or video – support your customer preferences with a seamless and exceptional CX throughout the customer journey.

Upstream Works Video Engage Solution

Make an emotional connection with your customers with Video Engage as part of your omnichannel contact center. Video Engage adds a personal touch to conversations, enabling agents and customers to build trusted relationships that result in faster resolution. You’ll increase CSAT, revenues, and customer loyalty while gaining a competitive advantage.

Video CX

Features and Benefits of Video Engage:

personalized video customer support

The Power of Personalization

The intimacy of a face-to-face interaction greatly improves CX outcomes in virtually any industry:

  • Improve Net Promoter Scores by offering video to VIP clients
  • Offer video as an effective escalation point for SME involvement
  • Leverage video to troubleshoot when offering technical support
  • Provide video support to assess claims directly

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.