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CEO Insights: Realizing the Connected Digital Customer Experience

Today’s digital customer demands an experience that is effortless, personalized, consistent and fully connected regardless of channel, agent, or platform. Are organizations primed to deliver this level of omnichannel customer engagement? Can they afford not to?

Rob McDougall, CEO of Upstream Works Software, presents a webinar: Realizing the Connected Digital Customer Experience. Rob’s discussion includes:

  • Market realities and challenges faced by agents, contact centers and customers
  • Practical guide to planning and deploying a flexible, end-to-end solution for a totally connected digital customer experience
  • Key considerations for a rapid ROI and business outcomes

Watch on Demand

[contact-form-7 id=”2273″ title=”Contact Webinar Realizing the connected digital customer experience video”]

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