Upstream Works Webinar: What’s New – Optimizing CX and CC Operations
Customer experience transformation requires the entire organization to take a customer-centric approach while improving the agent experience, increasing efficiencies, and optimizing performance.
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Upstream Works Team
Upstream Works provides Omnichannel Contact Center software to increase agent success and customer engagement. Upstream Works for Finesse brings the entire Customer journey together with an elegant Single Agent Desktop connecting all channels and applications, with Interaction History and management simplicity to provide customer service excellence and desired business outcomes.
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