Upstream Works Webinar: What’s New – Optimizing CX and CC Operations


Customer experience transformation requires the entire organization to take a customer-centric approach while improving the agent experience, increasing efficiencies, and optimizing performance.

Join us and learn how the latest Upstream Works for Finesse (UWF) features and capabilities can assist you and your customers on the journey towards omnichannel excellence. We have key features and feature updates to showcase, a sneak peek into upcoming optimization and efficiency enhancements, and considerations for Cisco ECE and Context Service.

Industry expert Darrin Mulligan, VP of Solutions Engineering, will highlight:

  • Feature Spotlight 

    Showcasing UWF’s most valued, out-of-the-box, key features

  • New Features – See what’s available for agent collaboration, team communication, and knowledge sharing, including Team Chat Rooms, Chat Conference, Redesigned Marquee, and more
  • Sneak Peek  – Update on soon-to-be-released features
  • Insights and Learnings – Considerations for Cisco ECE and Context Service
Don’t miss  out – Sign up today!

Can’t make the event? Register anyway and we will send you the recording afterwards.

Upstream Works Team                                                                                             

Upstream Works provides Omnichannel Contact Center software to increase agent success and customer engagement. Upstream Works for Finesse brings the entire Customer journey together with an elegant Single Agent Desktop connecting all channels and applications, with Interaction History and management simplicity to provide customer service excellence and desired business outcomes.

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