Upstream Works Whitepapers and Reports


Strategic Insight Series:

How AI and Chatbots Drive New value for Contact
Centers – A New Framework for Business Success

This analysis is the third in a three-part series examining the transformative impact that artificial intelligence and chatbots are poised to have on contact centers. Each article focuses on one specific consideration (agent, customer, or overall business performance).

The focus of this article is the business impact, and the discussion includes:

  • Why AI is a new model requiring a new approach
  • Setting realistic expectations – what AI will and won’t do for your business
  • Best practices for planning and implementing a chatbot project

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