Upstream Works Whitepapers and Reports


Strategic Insight Series:

How AI and Chatbots Drive New Value for Contact Centers –Improving Customer Satisfaction with Personalized Experiences

This analysis is the second in a three-part series examining the transformative impact that artificial intelligence and chatbots are poised to have on contact centers. Each article focuses on one specific consideration (agent, customer, or overall business performance).

The focus of this article is the customer impact, and the discussion includes:

  • How AI provides a better CX
  • Using AI and Chatbots to improve customer satisfaction and loyalty
  • Specific use cases for AI in the contact center

Sign up to Download this Report

*All Fields Required

Yes I consent to receive commercial electronic messages from Upstream Works Software, regarding products, services, updates and other information about Upstream Works. By submitting your email address, you acknowledge that you have read the Privacy Statement and that you consent to our processing data in accordance with the privacy statement. If you change your mind at any time about wanting to receive the information from us, you can send us an email message using the contact us page.