Upstream Works Whitepapers and Reports

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Strategic Insight Series:

How AI and Chatbots Drive New Value for Contact Centers –Improving Customer Satisfaction with Personalized Experiences

This analysis is the second in a three-part series examining the transformative impact that artificial intelligence and chatbots are poised to have on contact centers. Each article focuses on one specific consideration (agent, customer, or overall business performance).

The focus of this article is the customer impact, and the discussion includes:

  • How AI provides a better CX
  • Using AI and Chatbots to improve customer satisfaction and loyalty
  • Specific use cases for AI in the contact center

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