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Strategic Insight Series

Part 2 of 3: The Accelerated Need for Digital CX in 2021

As contact centers prepare for 2021, it’s important to consider how COVID-19 has changed day-to-day operations and how customers interact with businesses. In the second of a three-part series, we discuss how contact center leaders need to think about CX as technology continues to evolve.

This report explores:

  • Understanding digital CX
  • Adapting to COVID-19 with digital CX

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