Transform CX & Improve Satisfaction
See How AgentNow Transforms CX with On-Demand Support
Instant Voice, Video & Chat via Mobile, QR Codes & Kiosks
Upstream Works AgentNow provides on-demand access to customer support agents and experts via live video, voice and chat. Customers can easily connect using a QR code or by visiting a webpage on a mobile device. Businesses can also offer access to agents using a purpose-built kiosk. No downloads are required.
Built for High-Stakes Peak Moments
With AgentNow, businesses can maximize efficiency by tapping into remote agents and experts to support in-person staff during peak periods. Agents can be located anywhere across the business’s network and sign in to AgentNow during their downtimes. By providing on-demand access to agents, businesses can provide immediate customer support, helping customers avoid long wait times.
Fast & Easy Access to Remote Agents, Anytime
AgentNow agents utilize the Upstream Works agent desktop, which includes live video, voice, and chat visibility and controls, advanced productivity tools, Interaction Activity and History, and AI-powered agent guidance in real-time with automation of conversation summaries, intent, sentiment, and transcriptions. With these tools, agents are empowered to provide accurate and fast resolutions, even in high-stress situations.
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- Instant access to agents and seamless conversations across live video, voice and chat
- Maximize efficiency by tapping into customer support agents across the business’s network
- Support in-person staff during peak periods with remote, on-demand agents and experts
- Empower agents with an advanced agent desktop and AI-powered guidance
- Quick deployment, enterprise-ready, secure and proven
- Transform CX and improve satisfaction with easy access to customer support, from home or while on the go
AgentNow transformed the traveler experience for United Airlines, powering their Agent on Demand service. See how AgentNow optimizes efficiency, improves agent productivity, and enables fast resolutions.
Learn how AgentNow can transform CX for your business.
Meet with our team of experts to learn more about AgentNow and how it can impact your bottom line.