See how global airlines are using Upstream Works AgentNow, AI and omnichannel contact center solutions to deliver fast, connected, human support for travelers, agents, crew and operations teams.
AgentNow powers United Airlines Agent on Demand, delivering instant support in high-stakes moments like weather events and travel disruptions.
• Instant access to agents via live video, voice, and passenger messaging
• Easy connections with QR codes, kiosks and mobile – no app downloads
• Built for high-stakes moments like weather and delays
• AI-powered Agent Assist and Insights to support agents in real time
• Quick to deploy, secure and airline-proven