Upstream Works Brings it All Together

With a Single Agent Desktop and Management Simplicity

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.
We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance.

Over 10 Years of Omnichannel Innovation and Leadership and over 15 Years in Business

Agents love the desktop for its beautiful simplicity

Managers appreciate the insights and intelligence our solutions provide

Customers love you for giving them a better experience

Our Team

We’re passionate and dedicated about providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences. With over ten years in omnichannel innovation and deployment, we have the expertise and experience needed to deliver the results you expect.

Faciamus quae dicimus – We Do What We Say

Our Partners

We partner with world-class technology leaders like Cisco®, Microsoft, Oracle, and SAP to develop and deliver our superior omnichannel contact center solutions.


Our partner network extends our customer reach, intensifies our customer presence, and takes share from our competition. To learn more about our partner program, visit our Partners page.

Our Customers

For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customers’ experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.

From the agent desktop with interaction management across all channels to reporting and analytics, Upstream Works is uniquely positioned to deliver best-in-class omnichannel interaction management to any organization.

At Upstream Works, we’re redefining the customer experience –for you, your customers, for all of us.