With AgentNow, businesses can provide fast and seamless customer support across live video, voice, and chat, ensuring personalized and humanized experiences with quick resolutions.
Upstream Works AgentNow provides on-demand access to agents and experts via live video, voice, and chat – accessible through a QR code, webpage, or kiosk. No apps or downloads required.
Provide on-demand access to customer support via live video, voice, and chat – accessible using a QR code, visiting a webpage, or utilizing a kiosk.
Maximize efficiency by tapping into remote agents and experts across your business network to support in-person staff during peak periods.
AgentNow agents utilize Upstream Works desktop solutions, which provide easy access to controls, AI-powered guidance, productivity tools, and knowledge.
We offer flexible deployment options, including on-premise, cloud, a standalone solution, or fully integrated with your existing contact center environment.
Provide fast service to travelers during high-pressure situations, like weather delays and lost baggage.
Support in-person staff during peak periods while improving the passenger experience.
Offer access to healthcare providers for remote consultations, even in underserved areas.
Save time and see more patients while providing continuity of care.
Provide fast access to remote agents during time-sensitive situations, like payment issues.
Offer remote financial consultations with experts and specialists.
Support in-store staff and customers with on-demand remote agents.
Combat staffing issues by tapping into remote agents across the business’s network.
Support in-person staff during peak periods, like guest check-in.
Provide customers instant access to remote agents to facilitate bookings and relay needs to hotel staff.
Agents help to navigate sensitive moments like service disruptions with real-time updates.
Support staff during peak periods with remote agents and experts.
A cloud-hosted solution that offers live video, voice, and chat, and the Upstream Works Digital Desktop (UWD). Deploy standalone or integrate with your existing contact center.
AgentNow Standard is available on AWS Marketplace and through our partner reseller community.
The Premium solution includes everything in the AgentNow Standard tier and AI-powered Agent Assist Insights for real-time agent guidance and support.
AgentNow Premium is available on AWS Marketplace and through our partner reseller community.
Includes everything in Standard and Premium, with AI-powered Agent Assist. AgentNow Enterprise is fully customizable and integrated, and available on all Upstream Works desktop solutions.
AgentNow Enterprise is available through our partner reseller community.