Give Your Customers Anywhere, Anytime Support
Upstream Works AgentNow provides on-demand access to agents and experts via live video, voice, and chat – accessible through a QR code, webpage, or kiosk. No apps or downloads required.
Explore AgentNow with a Self-Guided Tour (~4 mins)
Transform CX with Instant Live Video, Voice & Chat
With AgentNow, businesses can provide fast and seamless customer support across live video, voice, and chat, ensuring personalized and humanized experiences with quick resolutions.
- Instant Access: Customers connect quickly with an agent via QR code, weblink or kiosk – no downloads required
- Built for Peak Periods: Support in-person staff during busy periods with remote agents and experts
- Empower Agents: Human engagements, advanced agent desktop, and AI-powered insights improve performance
- Improve CX Satisfaction: Customers can access support from home or while on the go
See how AgentNow enables fast, humanized CX.
Why Leading Brands are Turning to AgentNow
On-Demand Human CX When it Matters
Provide on-demand access to customer support via live video, voice, and chat – accessible using a QR code, visiting a webpage, or utilizing a kiosk.
Handle Peaks & Maximize Efficiency
Maximize efficiency by tapping into remote agents and experts across your business network to support in-person staff during peak periods.
Empower Agents, Enhance CX
AgentNow agents utilize Upstream Works desktop solutions, which provide easy access to controls, AI-powered guidance, productivity tools, and knowledge.
Cloud & On-Premise – Your Choice
We offer flexible deployment options, including on-premise, cloud, a standalone solution, or fully integrated with your existing contact center environment.
AgentNow transformed the traveler experience for United Airlines, powering their Agent on Demand service. See how AgentNow optimizes efficiency, improves agent productivity, and enables fast resolutions.
Instant Customer Support When It Matters Most – Across All Industries
Air Travel
Provide fast service to travelers during high-pressure situations, like weather delays and lost baggage.
Support in-person staff during peak periods while improving the passenger experience.
Healthcare
Offer access to healthcare providers for remote consultations, even in underserved areas.
Save time and see more patients while providing continuity of care.
Financial Services
Provide fast access to remote agents during time-sensitive situations, like payment issues.
Offer remote financial consultations with experts and specialists.
Retail
Support in-store staff and customers with on-demand remote agents.
Combat staffing issues by tapping into remote agents across the business’s network.
Hospitality
Support in-person staff during peak periods, like guest check-in.
Provide customers instant access to remote agents to facilitate bookings and relay needs to hotel staff.
Utilities
Agents help to navigate sensitive moments like service disruptions with real-time updates.
Support staff during peak periods with remote agents and experts.
AgentNow Cloud Suite – For Your Unique Business Needs & Goals
The AgentNow Cloud Suite includes three product tiers, offering optimal flexibility so contact centers can choose the capabilities that fit their needs and goals.
AgentNow Standard Cloud
A cloud-hosted solution that offers live video, voice, and chat, and the Upstream Works Digital Desktop (UWD). Deploy standalone or integrate with your existing contact center.
AgentNow Standard is available on AWS Marketplace and through our partner reseller community.
AgentNow Premium Cloud
The Premium solution includes everything in the AgentNow Standard tier and AI-powered Agent Assist Insights for real-time agent guidance and support.
AgentNow Premium is available on AWS Marketplace and through our partner reseller community.
AgentNow Enterprise Cloud & On-Premise
Includes everything in Standard and Premium, with AI-powered Agent Assist. AgentNow Enterprise is fully customizable and integrated, and available on all Upstream Works desktop solutions.
AgentNow Enterprise is available through our partner reseller community.