Upstream Works for Amazon Connect Deployment Architecture

Upstream Works for Amazon (UWA) provides cloud contact center solutions for enterprises of any scale. UWA is an end-to-end omnichannel solution with high-performance, reliability, availability, security, and failure redundancy. The following diagram illustrates an enterprise deployment.

upstreamworks architecture diagram

The Upstream Works Advantage

Upstream Works has over 15 years of omnichannel contact center experience and expertise. We are trusted advisors to clients across the globe and across industries. Over 65% of our features are developed based on customer needs.

  • Financial Services, Insurance, Healthcare
  • Utilities, Telecom, Government, Education
  • Hospitality, Travel, Retail

We are easy to work and have a proven track record of successful solution integration and implementation.

Contact Center Agent