Upstream Works for Finesse V3.0 with New CX Features
Upstream Works for Finesse V3.0 with New CX Features, Team Collaboration and Knowledge Sharing
Increase Customer Satisfaction and Loyalty with Empowered Agents
We’re pleased to announce Upstream Works for Finesse (UWF) Version 3.0. This latest release of UWF introduces new features within the Single Agent Desktop, making it even easier for organizations to provide consistent, successful agent and customer engagement.
UWF V3.0 enables effective agent collaboration, team communication, and knowledge sharing for an effortless customer experience. Supervisors gain enhanced CX Management tools and reports, and a simplified architecture provides improved system scalability and efficiency. It’s simple to provide customer experience excellence with UWF Version 3.0.
UWF V3.0 features and benefits include:
New Agent Collaboration Tools for Effortless Customer Experience
Enhanced CX Management Tools and Reports for a Consistent Customer Experience
Increased Efficiency for an Optimized Omnichannel Solution
Upstream Works continues to innovate beyond the release of UWF Version 3.0, with plans for extended Knowledge Base capabilities, additional Supervisor features, extended chat and chatbot support, enhanced reporting with increased granularity for contact center management and omnichannel WFM, and continued support for Cisco Finesse.
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